sTOP IN OUR STEELE CREEK OR WAXHAW LOCATION TO TAKE YOUR BACK TO SCHOOL PICTURES.

June 2020

Dear Parents and Patients,

Our world has been through a lot in 2020 and we are definitely all looking forward to getting our lives back to as normal as possible. Many things have changed but our commitment to your safety and quality care has remained the same.

All of our locations are open. Infection control has always been at the forefront of our practice and we have taken extra safety precautions. Our offices have always followed the recommendations made by the American Dental Association(ADA), the Occupational Safety and Health Administration (OSHA) and the Centers for Disease Control and Prevention (CDC). If you have visited our office during this time you have already seen some of the changes that have been made.

We ask that you exercise patience and cooperation with all of the changes that we have made. The changes that have been implemented were made with the care of you and your loved one in mind. We are staying abreast with the recommendations, guidelines, and the news.

Please see the following changes we have made to adhere to the recommendations:

• We will be curbside triage. Once you arrive 15 minutes prior to your scheduled appointment we ask that you remain in your car and text the number that was sent the day before. Please follow those instructions. We will then take temperatures and ask pre-screening questions that deal with Covid-19. Once cleared we will escort one guardian and patient(s) into the building where they will be in a space just for them. This way we can keep everyone's care a top priority.
• All of our forms are paperless and you can pay our bill or co-pays via patient connect. If you have done so already please create an account. Please note that if you unsubscribe from communications you won't be receiving any updates via text or email.
  
• We have closed the waiting rooms and game stations.
  
• All patients, parents, and staff members are asked to wear face coverings while in the building. The face-covering must cover your nose and mouth at all times. Once your child has completed treatment we will place the covering back on.
  
• All of our staff members are triage before the start of each day.
  
• When scheduling your appointments you will be asked pre-screening questions and will be repeated the day of your appointment.
  
• We are currently working on our schedules to follow the guidelines of the CDC and ADA. If you haven't heard from us 24 to 48 prior to your appointment please call us at 704-587-7336. Please note that there are longer than normal wait times.
  

We look forward to seeing you again and we are more than happy to answer any questions you may have about how we are ensuring your safety. We value your loyalty and trust and look forward to welcoming back your family. We miss you!!